![]() Instead, several phone lines feed into a PBX system, typically housed on premises at a business. With PBX, phones don’t have a 1:1 connection to physical phone lines. A key system uses a central control device called the key system unit (KSU) to provide more features than traditional lines. This is a scaled down version of a Key System for businesses with 10-50 users. Private branch exchange PBX is a type of multiline phone system that centralizes the phone system components for many users. You’ve looked into larger systems, like PBX, and decided that the cost was too high for your sized business.Your restaurant receives a high volume of calls during the dinner rush.You and your receptionist need to use the phone at the same time.You have at least two customer service representatives and each needs a dedicated telephone number.For example, you may want a multi-phone line in situations like these: You have two or more people who need constant access to a telephone, Customer calls are qualified leads and l ast on average 4 minutes 7 seconds.These two lines would become a SOHO (Small Office/Home Office) phone system. You are a solopreneur who works from home and you want separate phone numbers for business and personal use. ![]() These lines become a “system” because they need to connect to talk with each other.ĭoes your company need a multi-line phone system?Ĭonsider getting a multi-line telephone system for your business in the following situations: External lines let you communicate with your customers, while internal lines enable you to communicate with your employees and colleagues. These multiple lines can be external or internal. Multi-line telephone systems, including 2-line business phone systems and 4-line phone systems, are designed to permit multiple people to be on the phone at the same time. Standard telephone systems are designed to carry audio data packets between two parties-one on either end of the line. Multi-line phone systems improve office communication and productivity by allowing ease of communication with colleagues and customers.
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